May 27, 2024


Think Differently

Foundation Organization Remedies and Uniphore Companion to Provide Emerging Engineering to Vietnam’s CX Sector

HO CHI MINH City, Vietnam–(Company WIRE)–Foundation Business Alternatives (BaseBS), a leading supplier of cloud and hosted client working experience (CX) and make contact with center alternatives in Vietnam nowadays introduced it has entered into a strategic partnership with Uniphore, the chief in Conversational AI and Automation. By this partnership, BaseBS will be properly positioned to enrich buyer encounters, boost worker effectiveness, and much better comprehend consumer insights to achieve remarkable enterprise results.

As element of the agreement, BaseBS will present buyers Conversational AI and Automation capabilities across their initiatives all around self-service and assisted services channels.

Uniphore’s X system is an integrated conversational AI and automation system that combines automatic speech recognition (ASR) which include the Vietnamese language, pure language processing (NLP), robotic method automation (RPA), emotion AI and expertise AI that enterprises will need in today’s tech-savvy client period. These technologies parts translate into distinct offerings for consumers in the kind of chatbots, voice bots, conversational analytics for excellent automation, and consumer evaluation and agent advice in genuine-time.

The partnership will have much-achieving positive aspects for buyers, employees, and organizations that will effects not only how they do enterprise now as they proceed to alter to the current world-wide condition, but also in the long time period. Advantages involve:

  • Individualized automated resolutions for buyers so bringing in time to worth as a result of Uniphore’s U Self Serve products
  • Call centre personnel productivity and performance will see a improve by way of U-Guide, a Uniphore product or service that can guidebook agents in serious-time with in-call alerts, up coming-very best-motion and reduce their soon after-phone operate
  • Enterprises will be able to make data-driven choices with smarter conversational analytics. By means of Uniphore’s U Analyze alternative, enterprises can rework CX by analysing conversations from throughout platforms together with voice, e-mail, and textual content to improve effectiveness with omnichannel aid and an built-in see of conversations to find customers’ intent and sentiments

“BaseBS is particularly delighted to associate with Uniphore on our journey to provide rising technologies these kinds of as Synthetic Intelligence (AI), device learning and automation to the CX industry in Vietnam,” explained, Mr. Pham Xuan Phuc, Vice President, Foundation Organization Alternatives. “With Uniphore’s conversational AI and automation system we will be improved positioned to empower our buyers to personalize discussions, boost get in touch with heart employee productivity and use discussion insights for greater selections.”

“We are psyched about the partnership with BaseBS as they appear forward to improve and supply additional complete CX remedies for contact centers in the neighborhood market place,” mentioned Mr. Gokul Gopalakrishnan, Senior Vice President & Organization Head, Asia, Uniphore. “We see a natural synergy with BaseBS thereby building solid joint worth propositions, go-to-marketplace approaches, and unmatched CX answers for enterprises, and activities for customers.”

BaseBS is portion of Uniphore’s Reseller associate program. The software gives companions with the needed methods to leverage slicing-edge technologies and greatly enhance their portfolio and choices resulting in increased earnings advancement. Uniphore also released the Unite App Alliance Companion Method, which permits value-driven collaboration and cross-providing for participating Unbiased Software package Sellers (ISV) to have higher entry to and involvement in shaping the course and tactic of tomorrow’s conversational AI and automation, and supporting CX technological innovation innovation.

About Uniphore

Uniphore is the world wide leader in Conversational Automation. Every single working day, billions of conversations get put across industries — buyer company, sales, HR, schooling and more. Whether or not they are human to human, human to device or device to equipment, conversations are at the coronary heart of every thing we do, and the new forex of the enterprise.

At Uniphore, we believe that firms that most effective recognize and consider motion on those people conversations will acquire. We have created the most complete and highly effective conversational automation system that combines conversational AI, workflow automation and RPA (Robotic Process Automation) with a enterprise user helpful UX in a solitary integrated platform to transform and democratize purchaser encounters across industries.

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About Foundation Company Answers (BaseBS)

Launched in 2005, BaseBS is one particular of the primary companies giving cloud and hosted customer experience and get hold of middle solutions in Vietnam. BaseBS offers tailor-made CX methods to hyper-scale and massive company clients that empower them to obtain consumer provider excellence and gain aggressive rewards in the market place.

We are honored as Highly developed Technologies Associate of Cisco in utilizing Contact Centre & Contact Centre infrastructure. A mix of in depth market experience, a skilled group and major-edge systems permits our clients to modernize their shopper journey and optimize company productivity. Our portfolio is energetic in a wide selection of small business places this sort of as Banking & Finance, Insurance coverage, Retail, Logistics, Hospitality, Clinical & Healthcare, and many others.